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2025-2030 Strategic Plan

A Message from the Vice President

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Dr. Viridiana Diaz, Vice President

I am pleased to present the 2025-2030 Strategic Plan for the Division of Student Affairs at Cal State San Marcos—a dynamic blueprint that reflects our collective vision and commitment to student success.  

Building on the transformative foundation set by the university’s Strategic Plan, The Power of ÌÇÐÄÉÙÅ®, we embarked on an extensive planning process in fall 2023 to ensure our work remains aligned with the university’s priorities and responsive to the evolving needs of our students.  

At the heart of this plan is our commitment to shared ownership. Our planning process engaged Student Affairs staff/faculty, students, and campus partners—ensuring that the priorities set forth reflect the perspectives, experiences, and needs of our entire university community. Its success will depend on how we, collectively, bring it to life. 

Our comprehensive plan establishes clear divisional goals and fosters a culture of continuous improvement and innovation. By incorporating diverse stakeholder perspectives, we have developed a strategy that enhances the student experience with a dedicated focus on student success, partnerships and collaboration, employee well-being, and streamlined operations. Inclusive excellence is intentionally woven throughout the plan, shaping our priorities and practices at every level.

This Strategic Plan is not just a document—it is our shared vision for the future, a framework that ensures Student Affairs remains responsive, innovative, and student-centered. As we move forward, this plan will guide how we strengthen our programs, enhance collaboration, and ensure every student has the support they need to thrive. Go Cougars!



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Strategic Planning Approach and Process

Our strategic planning approach is highly collaborative, involving staff, administrators, and students. This process is designed to strengthen our division by aligning our goals and outcomes with the evolving landscape of higher education, including budget and enrollment projections. The planning process is structured into four distinct phases:

  • Phase 1: Initial Data Gathering and Readiness
    In the first phase, we laid a solid foundation by gathering essential data about our division and assessing our readiness for strategic planning. This involved understanding our identity in the post-pandemic landscape and reflecting on our journey thus far. Key activities included preliminary information collection, project design, readiness sessions, and discovery meetings to ensure we were well-prepared to move forward.
  • Phase 2: Data Collection and Organizational Assessment
    During Phase 2, we focused on gaining a deeper understanding of how our division is perceived. We conducted surveys, focus groups, and stakeholder meetings to capture diverse perspectives from staff, administrators, campus partners, and students. The data collected during this phase was carefully analyzed and synthesized to inform the next steps. Additionally, members from the Senior Leadership Team developed and finalized Student Learning Domains, which help define the outcomes we aim to achieve through our programming and services.
  • Phase 3: Data Analysis, Observations, and Recommendations

    In phase 3, we analyzed the data collected in the earlier phases. This analysis resulted in 10 divisional recommendations, which the Senior Leadership Team refined into four strategic goals. Furthermore, a dedicated workgroup developed our new mission, vision, and values, providing a strong foundation for these goals. A Strategic Goals and Objectives Workgroup, consisting of representatives from each unit, convened to identify actionable steps and develop assessment metrics for each goal.

  • Phase 4: Plan Launch and Implementation

    In phase 4, we officially launch the strategic plan! This marks a significant milestone in our journey and set the stage for aligning departmental goals with the new strategic plan. Departments will begin tracking and reporting to continuously monitor our progress, ensuring we stay on course and heod ourselves accountable.


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Mission, Vision, Values

We have established a new mission, vision, and values to guide our collaborative efforts moving forward. A special thank you to the Mission, Vision, & Values Workgroup for their crucial role in developing these foundational elements.

  • Mission

    The mission of the Division of Student Affairs is to transform lives, one student at a time.

  • Vision

    The Division of Student Affairs will champion student success and foster social mobility by meeting students where they are. We aim to promote well-being, cultivate a sense of belonging, celebrate our diverse community, support academic excellence, and equip students with lifelong skills.

  • Values

    The Division of Student Affairs values serve as guiding principles that define our commitment to the campus community. We hold ourselves accountable to these values which shape our actions, decisions, and the overall environment we strive to create. The values form the foundation of our mission to transform lives and our vision to champion student success and foster social mobility.

    1. Integrity: Rooting our work in ethics, honesty, and trust. Our actions advance divisional goals, align with professional standards, and match our commitments.
    2. Respect: Valuing all members of our community by treating them with dignity, kindness, and empathy.
    3. Diversity, Equity, Inclusion, & Belonging: Celebrating all identities, cultures, and backgrounds, and fostering an environment where individuals are respected, accepted, and heard.
    4. Care & Well-being: Promoting an environment that supports the campus community’s mental, physical, and emotional health.
    5. Shared Purpose: Embracing collaboration and working as one division towards shared goals.
    6. Advocacy: Serving as champions for diverse voices and perspectives.
    7. Adaptability & Creativity: Adopting a growth-oriented mindset that embraces change and meets the evolving nature of higher education.

Goals and Objectives

Four strategic goals will guide Student Affairs over the next five years, shaping our priorities and driving our efforts forward. These goals define how we will fulfill our mission, realize our vision, and uphold our values.

Focused on student success, employee well-being, operational sustainability, and partnerships, they provide a framework for strengthening services, fostering collaboration, and ensuring our work remains adaptable, innovative, and student-centered.

  • Goal 1: Promote Student Success throughout the Student Life Cycle

    Provide comprehensive, equitable, and student-centered support that adapts and responds to students’ evolving needs from recruitment and outreach through graduation and beyond.

    Objectives

    • 1.1 Partner with Enrollment Management Services (EMS) to increase visibility, applications, and enrollment, in alignment with the university’s Strategic Enrollment Plan.
    • 1.2 Monitor and analyze retention and graduation rates, including comparisons between students who participate in Student Affairs programs and those who do not, to inform targeted interventions.
    • 1.3 Expand access to culturally responsive mental health and wellness support services to promote student well-being and overall success.
    • 1.4 Enhance student services based on impact and satisfaction data, using findings to improve support structures.
    • 1.5 Advance programs and initiatives that celebrate diversity, foster belonging, and recognize the contributions of historically underrepresented communities, enriching the campus experience for all students. 
    • 1.6 Ensure divisional policies and procedures promote equitable access to Student Affairs services and resources by identifying and addressing systemic barriers that may limit student engagement and success.
    • 1.7 Inventory and assess programs, services, and initiatives that promote retention and student engagement to identify areas for improvement.
    • 1.8 Promote opportunities that support career readiness, professional growth, and post-graduation success, including career pathways, internships, alumni networks, and graduate education.
  • Goal 2: Foster Employee Well-being and Professional Growth

    Cultivate an inclusive and supportive work environment that prioritizes employee well-being and professional growth. 

    Objectives

    • 2.1 Assess organizational climate to strengthen employee morale, engagement, and effectiveness.
    • 2.2 Support self-care initiatives, mental health resources, and wellness programs. 
    • 2.3 Develop a mentorship program that connects employees with leaders to support skill-building and career advancement.
    • 2.4 Provide professional development opportunities that align with individual, departmental, and divisional goals.
    • 2.5 Expand and enhance opportunities for employee input, involvement, and recognition.
    • 2.6 Establish ongoing Diversity, Equity, Inclusion, and Belonging (DEIB) training to build understanding of and commitment to these values.
  • Goal 3: Enhance Operations and Organizational Sustainability

    Enhance structures, processes, communication, and resource management to improve efficiency, agility, and long-term sustainability while ensuring operations remain inclusive, data-informed, and responsive to evolving needs.

    Objectives

    • 3.1 Leverage technology to enhance operations, communication, and student support, including optimizing Dynamics for student engagement.
    • 3.2 Implement a communication strategy that ensures timely updates, fosters engagement, provides structured avenues for feedback, and prioritizes inclusive and accessible communication for respective stakeholders.
    • 3.3 Ensure departmental spending aligns with divisional strategic priorities and long-term fiscal sustainability. 
    • 3.4 Develop cost-saving strategies to maximize resources and improve operational efficiency.
    • 3.5 Assess and refine workflows to enhance responsiveness, eliminate inefficiencies, and strengthen collaboration across departments.
    • 3.6 Strengthen data-informed decision-making processes that enhance operations and ensure responsiveness to the diverse needs of students and employees.
  • Goal 4: Strengthen Campus, Alumni, and Community Partnerships

    Strengthen partnerships with the broader campus, alumni, and external organizations to enhance student engagement, foster collaboration, and create mutually beneficial opportunities.

    Objectives

    • 4.1 Deepen collaboration with campus divisions, alumni, and external partners—including local businesses, nonprofits, and industry leaders—to align student support efforts and enhance institutional impact.
    • 4.2 Enhance partnerships that advance equity, expand access to academic, professional, and support resources, and create opportunities for all students, including historically underrepresented populations. 
    • 4.3 Develop partnerships that increase access to experiential learning, mentorship, and career pathways for students.
    • 4.4 Build community-based initiatives that foster student engagement, civic participation, and reciprocal benefits for students, alumni, and external partners.
    • 4.5 Strengthen and expand partnerships that contribute to student success, institutional progress, and positive community impact.

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Learning Domains (Assessment Framework)

The Student Affairs Learning Domains provide a common framework for planning and assessing programs and services, supporting an integrated learning environment. These domains empower students to apply knowledge and skills developed within and outside the classroom through intentional learning opportunities, ultimately preparing graduates for economic and social mobility.

Departments and programs map their work to relevant Learning Domains to clarify learning outcomes and identify appropriate evidence of impact. The Learning Domains function as the division’s shared assessment framework, with each domain including defined metrics that describe key dimensions of student learning and development.

While assessment approaches may vary by program (e.g., surveys, reflections, observed behaviors, participation data, or other measures), all evidence is mapped to the same Learning Domains and associated metrics. This allows Student Affairs to describe impact consistently across the division, identify patterns over time, and support continuous improvement.

  • Collaborative Leadership

    Develop the skills to harness both individual and collective team strengths to achieve shared objectives and goals.

    Metrics:

    1. Engagement in leadership roles, group projects, or team-based initiatives
    2. Demonstrated shared ownership, accountability, and follow-through in collaborative contexts
    3. Application of communication, decision-making, and conflict-navigation skills
    4. Leadership confidence demonstrated through initiative and responsibility

    Growth Indicator Examples:

    1. Takes initiative and responsibility in group decision-making
    2. Seeks input from others and integrates diverse perspectives
    3. Shares responsibility for outcomes and credits others’ contributions
    4. Navigates disagreement constructively while maintaining trust
  • Career and Professional Development

    Cultivate the capacity to identify and apply personal interests, strengths, values, and skills to inform and pursue academic and career pathways.

    Metrics:

    1. Engagement in career-related programs, internships, experiential learning, or career readiness activities 
    2. Ability to articulate connections between academic major(s), interests, strengths, and potential career pathways 
    3. Application of skills, values, and feedback to academic, career, or experiential decision-making 
    4. Persistence, progression, and graduation outcomes examined in relation to participation in career and experiential learning opportunities 

    Growth Indicator Examples: 

    1. Describes how coursework, co-curricular experiences, or employment relate to specific career interests 
    2. Identifies multiple potential career pathways aligned with skills and values rather than a single fixed outcome 
    3. Makes informed decisions about internships, majors, or opportunities based on self-assessment and goals 
    4. Demonstrates increased initiative in seeking experiential learning, mentorship, or career exploration 
    5. Reflects on experiences to clarify next steps (e.g., skill development, graduate study, workforce entry) 
  • Critical Thinking

    Enhance the ability to actively and skillfully conceptualize, apply, analyze, synthesize, and evaluate information gathered from observation, experience, reflection, reasoning, or communication as a guide to belief and action.

    Metrics:

    1. Demonstrated ability to analyze information, identify patterns, and evaluate multiple perspectives 
    2. Use of evidence to inform decisions, problem-solving, or recommendations 
    3. Application of critical thinking skills to academic, co-curricular, or real-world contexts 
    4. Reflection on growth in reasoning, problem-solving, and decision-making abilities 

    Growth Indicator Examples:

    1. Breaks complex issues into parts to better understand causes and implications 
    2. Weighs evidence from multiple sources before drawing conclusions or making decisions 
    3. Articulates rationale for decisions rather than relying on opinion or assumption 
    4. Adjusts conclusions when presented with new or conflicting information 
    5. Applies lessons learned from one context to a new or unfamiliar situation 
    6. Demonstrates increased comfort navigating ambiguity or uncertainty 
  • Holistic Wellness

    Build resilience skills and establish lifelong habits to realize personal definitions of success.

    Metrics:

    1. Utilization of wellness, basic needs, and support services when needed 
    2. Demonstrated awareness of personal well-being and resilience strategies 
    3. Confidence and effectiveness in seeking support and navigating campus resources 
    4. Application of self-care, coping, and help-seeking strategies in response to challenges 
    5. Persistence and continued enrollment examined alongside utilization of wellness and basic needs supports 

     Growth Indicator Examples:

    1. Identifies stressors and accesses appropriate support or resources 
    2. Demonstrates increased comfort and agency in help-seeking behaviors 
    3. Applies coping strategies to manage stress, workload, or personal challenges 
    4. Articulates knowledge of campus wellness and basic needs resources 
    5. Makes informed decisions that balance academic responsibilities and well-being 
    6. Sustains engagement or enrollment during periods of challenge with appropriate support 

  • Equity & Inclusion

    Integrate, be knowledgeable of, and engage with people from different backgrounds. Actively challenge systems, structures, and policies of inequity to create a more just community.

    Metric:

    1. Sense of belonging and inclusion within campus environments 
    2. Engagement in equity- and inclusion-focused programs, initiatives, or learning experiences 
    3. Demonstrated awareness of diverse perspectives, identities, and systemic inequities 
    4. Application of inclusive practices in decision-making, interaction, or program participation 
    5. Persistence and retention patterns examined alongside belonging and engagement, with disaggregation where appropriate 

    Growth Indicator Examples:

    1. Articulates how identity, culture, or lived experience shape perspectives and interactions 
    2. Recognizes and names barriers or inequities within systems, policies, or practices 
    3. Adjusts behavior or approach to be more inclusive of others’ needs or experiences 
    4. Demonstrates increased comfort engaging across differences with respect and humility 
    5. Advocates for equitable access to resources, opportunities, or support 
    6. Participates in or helps shape spaces that foster belonging for marginalized students 
  • Social Responsibility

    Recognize and engage in opportunities to care for the environment, civic responsibility, community involvement, and moving toward social change. Apply concepts of sustainability to address one’s social, economic, and environmental impacts.

    Metrics:

    1. Engagement in civic engagement, service, advocacy, or community-based activities 
    2. Application of social, civic, or environmental awareness to decision-making and action 
    3. Demonstrated understanding of individual and collective responsibility within communities 

    Growth Indicator Examples:

    1. Participates in service, civic, or advocacy activities with a clear purpose and follow-through 
    2. Articulates connections between personal actions and broader social or community impact 
    3. Demonstrates respect for diverse community contexts and lived experiences 
    4. Applies ethical reasoning when addressing social or civic issues 
  • Oral and Written Communication

    Effectively utilize diverse forms of communication to express ideas to targeted audiences, including verbal, written and digital styles.

    Metrics:

    1. Demonstrated effectiveness in oral, written, and digital communication across contexts 
    2. Application of communication strategies appropriate to the audience, purpose, and medium 
    3. Increased clarity, organization, and confidence in conveying ideas 

    Growth Indicator Examples: 

    1. Communicates ideas clearly and persuasively in presentations, meetings, or group settings 
    2. Produces written or digital materials that are organized, audience-appropriate, and purposeful 
    3. Adjusts communication style based on feedback, context, or audience needs 
    4. Uses communication to facilitate collaboration, understanding, or action 
  • Technological Fluency

    Gain proficiency in ethically integrating technologies that support knowledge acquisition, collaboration, innovation, and productivity.

    Metrics:

    1. Engagement in activities that involve the applied and purposeful use of technology 
    2. Effective use of technology to support learning, collaboration, productivity, or problem-solving 
    3. Demonstrated awareness of ethical, responsible, and appropriate technology use 

    Growth Indicator Examples: 

    1. Selects and uses technology intentionally to support tasks, learning, or collaboration 
    2. Demonstrates responsible use of digital tools, including attention to ethics, privacy, and access 
    3. Applies technology to streamline processes, enhance communication, or solve problems 
    4. Reflects awareness of the limitations and impacts of technology in different contexts 

Project Timeline

This timeline provides a detailed account of the key milestones and activities throughout our strategic planning process. 

  • August 2023
    • Student Affairs embarked on a comprehensive strategic planning process, in collaboration with Batista Consulting Services.
  • September 2023 – December 2023
    • Engaged Student Affairs staff and stakeholders to foster trust and add value to the plan.

      Completed a comprehensive review of data and documents, including institutional reports, assessments, and strategic plans, to establish a foundation and identify key focus areas for the planning process.

      Collected insights and feedback from staff and stakeholders through surveys and focus groups to inform the strategic planning process.

  • January – February 2024
    • Analyzed and synthesized data from surveys and focus groups.
    • Workgroup proposed new Learning Domains to replace the Co-Curricular Learning Model.
  • March 2024
    • Presented the strategic planning report findings to the Senior Leadership Team (SLT) and the Student Affairs Leadership Team (SALT). The report included findings from surveys, focus groups, and other activities.

  • April 2024 – May 2024
    • Senior Leadership Team (SLT) began reviewing the recommendations from the strategic planning report presented in March 2024.
    • Mission, Vision, & Values Workgroup proposed new mission, vision, and values for the division.
    • Senior Leadership Team (SLT) conducted further review of the recommendations.

  • August 2024 – September 2024
    • Senior Leadership Team (SLT) refined strategic recommendations into strategic goals and priorities.

  • October 2024 – November 2024
    • Strategic Goals and Objectives Workgroup, with two representatives from each unit, convened to identify actionable steps and develop assessment metrics for each goal.
    • Workgroup submitted recommendations to the Senior Leadership Team (SLT) and Vice President of Student Affairs for final review.
    • Continued implementation planning and preparation for finalization.
  • February 2025
    • Official launch and celebration of the completed strategic plan.
  • Spring - Summer 2025
    • Guidance and support will be provided to align departmental goals and objectives with the new strategic plan.
    • Introduction of a tracking and reporting system to continuously monitor progress, keep us on course, and ensure accountability.

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Engaging our Stakeholders

Our strategic planning process has been deeply enriched by the active participation and input from a diverse range of stakeholders. Below is an overview of how we have engaged each group to ensure their voices are reflected in our planning:

  • Students

    Students were engaged through focus groups and participated in stakeholder surveys, providing them with opportunities to share their experiences and offer insights on how the division can better serve their needs.

  • Student Affairs Staff

    Student Affairs Staff shared points of pride and participated in focus groups and stakeholder surveys. Staff members are also taking part in various workgroups, playing a key role in shaping specific aspects of the strategic plan.

  • Student Affairs Leadership Team (SALT)

    The Student Affairs Leadership Team (SALT) has been actively involved in identifying strengths, challenges, and opportunities for the division. They participated in group discussions and exercises during their meetings, with feedback collected and shared with Batista Consulting for further analysis. SALT members are also part of key workgroups.

  • Campus Partners

    Campus Partners, including senior administrative teams, participated in focus groups and stakeholder surveys. These sessions provided a platform for campus partners to contribute their perspectives on how Student Affairs can align more effectively with broader institutional goals.


Acknowledging our Workgroups

We want to recognize and express our gratitude to the workgroups whose efforts have been essential in developing key aspects of our strategic plan.

  • Mission, Vision, & Values Workgroup
    • Alondra Lopez, Coordinator of the ASI Cougar Pantry
    • Dr. Annie Macias, Executive Director of Associated Students, Inc. (Co-Chair)
    • Heather Northway, Director of TRIO Student Support Services
    • Jennie Ruiz, Interim Director of Success Coaching
    • Michelle Saavedra-Diaz, Counselor in Disability Support Services
    • Dr. Norma Larios, Assistant Vice President of Divisional Operations (Co-Chair)
    • Robert Aiello-Hauser, Director of the Pride Center
    • Todd Snedden, Associate Director of Athletics
  • Student Learning Domains Workgroup
    • Alan Brian, Director of Compliance Title IX/DHR
    • Dr. Gail Cole-Avent, Associate Vice President for Student Life
    • Dr. Jason Schreiber, Associate Vice President & Dean of Students
    • Dr. Norma Larios, Assistant Vice President of Divisional Operations
  • Strategic Goals & Objectives Workgroup
    • Alan Brian, Director, Compliance Title IX/DHR
    • Ashley Fennell, Associate Executive Director, ASI
    • Christiana Moen, Director of New Student & Family Programs
    • Daniel Melara, Assistant, Athletic Trainer
    • Daphne Joie Smith, Student Engagement Coordinator, ASI
    • David Espinoza, Career Counselor
    • Dr. Erik Ramirez, Director, Divisional Initiatives & Partnerships (Chair)
    • Hector Mercado, Specialist, Financial Aid
    • Jamie Acevedo, Associate Director, USU
    • Jason Stock, Associate Director, Compliance, Athletics
    • Jennie Ruiz, Interim Director, Success Coaching
    • Josefina Espino, Assistant Director, DRO
    • Leigh Quijada, Director, ACE Scholars Services
    • Makayla Hall, Coordinator, SLIC
    • Paola Romo, Resident Director
    • Dr. Yasmine Farley, Director, Career Center

About Batista Consulting

Transformation By Design, formerly Batista Consulting Services, excels in helping organizations achieve lasting success by providing leaders with transformative strategies for aligning goals and values. Drawing on their vast experience in higher education, they have been pivotal in guiding our strategic planning process. For more information, visit